All of our shoes are custom-made to order. Please allow 10–15 business days for production before your order ships. Delivery time depends on your location and shipping carrier.

Tracking information may take up to 2 working days to update after you receive your shipping notification. If your tracking still has not updated after that time, please contact us and we’ll be happy to help.

If you need to change or cancel your order, please contact us as soon as possible. Since each pair is made to order, changes or cancellations may not be possible once production has started.

If you received the wrong size, please contact us within 7 days of delivery with your order number and clear photos of the shoes, size label, and package. We’ll review the issue and help provide a suitable solution.

We accept major payment methods available at checkout, including credit cards, debit cards, and other secure payment options supported by our payment providers.

Yes, we ship to the United States and many international destinations where delivery service is available. Shipping time may vary depending on your location, carrier availability, customs processing, and local delivery service.